zbazz app Privacy Policy

Data We Collect

When you interact with zbazz app — whether by creating an account, making a deposit, placing a bet, or contacting customer support — we collect certain categories of personal data. Below is a transparent breakdown of the information we gather and the context in which it is collected.

1.1 Registration & Identity Data

When you open a zbazz app account, we collect the information you provide during the registration process. This includes your full name, date of birth, email address, mobile phone number (used for bKash, Nagad, or Rocket transactions), and the city or district in Bangladesh where you reside (such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, or Rangpur).

1.2 Identity Verification Documents

As part of our Know Your Customer (KYC) obligations, zbazz app may request copies of government-issued identity documents. Acceptable documents include the Bangladesh National Identity Card (NID), a valid passport, or a driving licence. These documents are used exclusively for age and identity verification and are stored securely in accordance with Section 6 of this Policy.

1.3 Financial & Transaction Data

We record details of all financial transactions conducted through your zbazz app account. This includes deposit amounts, withdrawal requests, transaction timestamps, the payment method used (such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard), and any reference numbers generated by your payment provider. We do not store full card numbers or mobile banking PINs — payment credentials are handled through secure, tokenised channels.

1.4 Gameplay & Betting Activity

zbazz app maintains records of your gaming activity on the platform. This includes games played, wagers placed, bet outcomes, session durations, and account balance history. This data is used to provide you with a personalised experience, to detect problem gambling patterns for responsible gaming purposes, and to investigate any disputes that may arise.

1.5 Technical & Device Data

When you access zbazz app via a web browser or mobile device, we automatically collect certain technical information. This includes your IP address, browser type and version, device type (mobile, tablet, or desktop), operating system, screen resolution, referring URL, and the date and time of your visit. This data is used for security monitoring, fraud detection, and to optimise the platform's performance across devices commonly used in Bangladesh.

1.6 Customer Support Communications

When you contact zbazz app's support team — whether by live chat, email, or any other channel — we retain a record of that communication, including the content of the exchange, your account details, and the resolution provided. These records help us maintain service quality and resolve any recurring issues.

How We Use Your Data

zbazz app processes personal data only for legitimate, specified purposes. The following table sets out the primary purposes for which we use your data and the legal basis that justifies each processing activity.

2.1 Personalisation

zbazz app may use your gameplay history and stated preferences to personalise the content and promotions displayed in your account dashboard. Personalisation is intended to surface games and offers that are genuinely relevant to you — for example, cricket betting promotions ahead of BPL or IPL fixtures, or slot game recommendations based on your playing history. You may opt out of personalised recommendations through your account settings at any time.

2.2 Legal Compliance

Certain processing activities are mandatory to comply with applicable regulations. These include retaining transaction records for anti-money-laundering (AML) purposes, performing identity checks on players requesting withdrawals above specified thresholds, and co-operating with lawful requests from competent authorities.

Data Sharing & Disclosure

zbazz app does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only with parties who are contractually bound to handle it with the same level of protection we apply internally.

3.1 Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary information with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing networks such as Visa and Mastercard. These providers receive only the data required to complete the transaction and are prohibited from using it for any other purpose.

3.2 Game Software Providers

zbazz app hosts games supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data for game performance and audit purposes. They do not receive your full personal profile or financial details.

3.3 Identity Verification Services

To meet our KYC obligations, we may share identity document images and personal details with accredited third-party verification services. These providers operate under strict data processing agreements and are used solely to confirm your identity and age.

3.4 Legal & Regulatory Disclosure

zbazz app will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are required to do so by applicable law, court order, or binding regulatory directive. We will notify you of any such disclosure to the extent permitted by law.

Cookies & Tracking

zbazz app uses cookies and similar tracking technologies to operate certain essential site functions, remember your session preferences, and gather aggregated analytics data about how players navigate the platform. This section explains the types of cookies we deploy and how you can manage them.

4.1 Essential Cookies

These cookies are strictly necessary for the zbazz app website to function. They maintain your login session, remember your language preference, and enable security features such as CSRF protection. You cannot opt out of essential cookies while continuing to use the platform, as disabling them would prevent basic functionality from working correctly.

4.2 Analytics Cookies

We use first-party analytics cookies to understand how players use zbazz app — for example, which game categories are most visited, how long sessions typically last, and where users exit the site. This data is aggregated and anonymised; it is never used to identify individual players and is used solely to improve the platform's design and performance.

4.3 Preference Cookies

Preference cookies remember choices you have made on the platform — such as your preferred game view or notification settings — so that you do not need to reconfigure them on each visit. These cookies do not collect any personal information beyond what is necessary to store your stated preferences.

4.4 Managing Cookies

You can manage or delete cookies through your browser settings at any time. Most modern browsers allow you to block all third-party cookies, delete existing cookies, or receive a notification before a cookie is stored. Please note that disabling certain cookies may affect the functionality of your zbazz app account. Detailed instructions for managing cookies can be found in the help documentation of your browser.

Data Retention

zbazz app retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Account registration data — Retained for the duration of your account and for a minimum of five years following permanent account closure, to meet AML record-keeping requirements.
• Identity verification documents — Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Financial transaction records — Retained for a minimum of five years from the date of the transaction, in accordance with financial record-keeping standards.
• Gameplay activity logs — Retained for a minimum of three years to support dispute resolution and responsible gaming monitoring obligations.
• Customer support records — Retained for two years from the date of the final communication in a given support thread, unless the matter relates to an ongoing dispute.
• Technical and device data — Retained in aggregated or anonymised form for up to 24 months for platform analytics purposes.
• Marketing consent records — Retained until you withdraw consent, and for a further period of three years as evidence of your consent decision.

Security Measures

Protecting the personal data of zbazz app players from unauthorised access, accidental loss, and misuse is a core operational priority. We implement a layered security architecture that combines technical, organisational, and procedural controls.

6.1 Technical Controls

• SSL/TLS encryption is enforced across all connections to and from the zbazz app platform, ensuring that data in transit cannot be intercepted.
• Encryption at rest is applied to sensitive personal data stored on our servers, including identity documents and financial records.
• Firewalls and intrusion detection systems monitor all network traffic entering and leaving our infrastructure in real time.
• Two-factor authentication is available for player accounts and is mandatory for all internal administrative access to systems that process personal data.
• Regular penetration testing and vulnerability assessments are conducted by qualified security professionals to identify and remediate weaknesses before they can be exploited.

6.2 Organisational Controls

Access to personal data is restricted on a strict need-to-know basis. All zbazz app employees and contractors who handle personal data are required to complete data protection training and are bound by confidentiality agreements. Access privileges are reviewed regularly and revoked immediately upon termination of employment or contract.

6.3 Incident Response

zbazz app maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your personal data, we will act promptly to contain the incident, assess the potential impact, and notify affected players and relevant authorities within the timeframes required by applicable regulations.

Your Privacy Rights

As a player on zbazz app, you have a number of rights with respect to the personal data we hold about you. These rights may be exercised by contacting our customer support team at any time. We will respond to all verifiable requests within a reasonable period, typically no longer than 30 days from receipt.

7.1 Right of Access

You have the right to request a copy of the personal data that zbazz app holds about you, along with information about how that data is being processed. We will provide this information in a clear, structured format. We may ask you to verify your identity before fulfilling an access request to ensure that data is not disclosed to the wrong person.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details — such as your contact email or registered mobile number — directly through your account settings. For corrections to identity or financial records, please contact support.

7.3 Right to Erasure

In certain circumstances, you may request that zbazz app delete your personal data. This right is not absolute — we are required to retain certain data for legal, regulatory, and fraud prevention purposes as described in Section 5. Where we are unable to fulfil a deletion request in full, we will inform you of the specific reason and the data categories we are legally required to retain.

7.4 Right to Object to Marketing

You have the right to object to receiving marketing communications from zbazz app at any time. You may exercise this right by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of marketing consent will not affect your ability to use zbazz app or to receive service-related communications about your account.

7.5 Right to Withdraw Consent

Where processing is based on your consent — for example, marketing communications or optional personalisation features — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal was made.

7.6 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact the zbazz app support team. All requests must be submitted from the email address registered to your zbazz app account so that we can verify your identity before processing the request. We do not charge a fee for exercising your rights under normal circumstances.

Policy Updates & Contact

zbazz app reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will update the "Effective Date" at the top of this page and, where appropriate, notify registered players directly via their registered email address or an in-account notification.

We encourage you to review this Privacy Policy periodically to stay informed about how zbazz app protects your personal data. Continued use of the platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms, unless the change requires your active consent under applicable law, in which case we will seek that consent separately.

8.1 Contact Details

If you have any questions, concerns, or requests related to this Privacy Policy or to the way zbazz app handles your personal data, please reach out to our support team. Our support desk operates 24 hours a day, 7 days a week, and is staffed by personnel who are trained to handle privacy-related enquiries. You can reach us at the email address displayed in the footer of every page on this website.

8.2 Conflict Resolution

If you believe that zbazz app has not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to raise a complaint. We ask that you first contact our support team so that we have the opportunity to address your concern directly. If you remain unsatisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.